Home / Education Center / Articles / Integrated Services: The “In-House” Advantage

Integrated Services: The “In-House” Advantage

Integrated Services: The “In-House” Advantage

At a time with insurance providers are increasingly outsourcing their core services, Prime Insurance Company continues to house and operate the essential functions of underwriting, claims handling and risk management within the organization. The “in-house” model supports the departments in working collaboratively with a unified approach to deliver outstanding results for our clients. Through close communication and knowledge sharing between the three branches, Prime Insurance Company is able to develop and provide superior outcomes. This package of combined services generates tremendous value for our partners.

Customized Underwriting

Prime Insurance Company’s internal Underwriters Direct Access department has experienced underwriters who will provide customized liability options on coverage, limits and premiums to meet the insurance needs of the most challenging risks. As an excess and surplus lines insurance carrier, Prime Insurance Company has greater flexibility in underwriting guidelines and criteria allowing for skillfully tailored solutions to meet specific needs of non-standard risks. Underwriters Direct Access specializes in hard-to-place risks that have been unable to obtain coverage in the standard market for reasons like loss history, hazardous features or unconventional business arrangements. Our underwriters pride themselves on delivering fast quotes and quick delivery of policy. With 30 years of experience, Prime Insurance Company can provide customized liability coverage solutions seldom found elsewhere.

Expert Claims Handling

Instead of passively processing claims, Prime Insurance Company aggressively investigates and adjusts claims to the fullest degree practicable through our in-house Claims Direct Access service. You can trust Claims Direct Access as a partner for claims resolutions because our staff consists of skilled insurance, medical and legal professions who possess longstanding working knowledge of the constantly evolving legal and regulatory climate having successfully settled over 60,000 claims in all 50 states across the property and casualty spectrum. Claims Direct Access thoroughly investigates every detail of every case and understands the relevant coverage provisions of each policy. We attend all mediations, settlement conferences and arbitrations in person giving us an edge in obtaining favorable outcomes. Our in-house claims department provides another opportunity to promote a higher quality, faster and more efficient claims negotiating and team approach to handling claims and reduces related claims handling costs and expenses. Claims Direct Access provides a straightforward recommendation and resolution, regardless of the claim, circumstance or degree of difficulty. This is claims handling the way it should be.

Risk Management Partnership

The assessment, management and loss cost containment of insured risks are long-standing objectives at Prime Insurance Company. The internal risk management department Risk Management Direct fosters a mutually beneficial relationship with our policyholders by taking a partnership approach to the management of each account. Risk Management Direct begins this partnership with an initial contact with the policyholder to welcome them to the company, review policy terms, limits, and conditions and establish a direct point of contact for risk management related concerns. We provide focused and risk relevant guidelines for claims prevention along with an outline for developing risk management protocol within the insureds operations. The focused, tangible risk management practices help eliminate or reduce controllable losses through establishing and identifying practices and procedures while further minimizing damage and liability should an incident, claim or lawsuit occur.

A Complete Package

At Prime Insurance Company, we have a culture that builds an organization wide sense of responsibility to each client. Our underwriters, claims handlers and risk managers strengthen each other through collective input and interaction to maximize their effectiveness. This degree of teamwork and collaboration among departments is only possible with our “in-house” organizational model that makes Prime Insurance Company greater than just the sum of its parts. Producers know that with Prime Insurance Company they have a partner that is structured to deliver exceptional services and results.



rick lindseyAuthored by Rick J. Lindsey, CEO, President, and Chairman of Prime Insurance Company

Rick J. Lindsey hails from Salt Lake City, Utah. He began working in the mailroom of his father’s Salt Lake City insurance firm, getting his introduction to the business that became his lifelong career. Lindsey quickly rose through the ranks while working in nearly every imaginable insurance industry job. As an entrepreneur, specialty lines underwriter, claims specialist, risk manager, and a licensed surplus lines broker, Rick Lindsey is highly skilled in all levels of leadership and execution. As he progressed on his career path, Rick discovered an urgent need for insurers willing to write policies for high-risk individuals and businesses. He was frequently frustrated that he could not provide the liability protection these entities desperately needed to safeguard their assets. He also formed the belief that insurance companies acted too quickly to settle frivolous claims. Lindsey decided to try a different approach. He started an insurance company and became the newly formed entity’s CEO. This opportunity has enabled Rick to fill a void in the market and provide a valuable service to businesses, individuals, and insurance agents who write high-risk business. Prime Insurance also specializes in helping individuals and businesses who live a lifestyle or participate in activities that make them difficult for traditional carriers to insure. If you’ve been denied, non-renewed, or canceled coverage, don’t give up quite yet. Chances are Prime Insurance can help.

Related Articles