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Amid COVID-19 Pandemic, Prime Is Here For You

The Coronavirus (COVID-19) pandemic has, without a doubt, caused many problems for individuals and businesses worldwide. With 752,241 cases and 36,205 deaths worldwide and numbers rising, this is something to be taken very seriously. The insurance industry, in particular, has had quite the disruption but here at Prime, we want you to know that we’re here for you.

Company Stance

Prime Insurance Company has been protecting businesses and people in the excess and surplus lines specialty insurance industry for over 30 years. We believe the health and safety of our employees and clients are top priorities. That said, we want it to be clear that we are closely monitoring COVID-19 and following guidelines and recommendations from the Centers for Disease Control and Prevention (CDC) along with the directions of state and local authorities. We have a comprehensive plan in place to ensure there is no disruption in our ability to provide our services without interruption.

We Are Here For You

Prime Insurance Company will be here today, tomorrow, and in the future – providing service, answering questions about risks, helping you with specialty risks, and more. We are here to help individuals and businesses during these hard times. We’ve been handling difficult risks and issues within the industry for over 30 years and continue to provide exceptional service and accessibility during this time and beyond.

A Message To Our Policyholders From Our President, CEO, & Chairman of the Board, Rick J. Lindsey

The COVID-19 pandemic is impacting the way all of us live and do business.  Prime is aware that policyholders are facing unprecedented hardships and understands the importance of maintaining insurance coverage. Prime is honoring all state-declared moratoriums on cancellations for non-payment.  Prime is requesting that any policyholder that is unable to fulfill their normal premium payment obligations due to the impacts of COVID-19 to please contact us and we will work together to find solutions to this temporary upheaval.   Potential solutions include:

  • Suspending coverage or canceling and amending policies without penalty,
  • Modifying payment terms, including extensions of premium grace periods and waiving late payment fees
  • Providing a continuation of coverage on expiring policies
  • Deferring any non-renewal underwriting actions and/or
  • Rescinding policies with future effective dates

We will evaluate the individual needs of each policyholder and customize a solution for them. We are available 24/7 and look forward to hearing from you by phone at 877.243.8181  or via email at quotes@primeis.com. During this time of challenge and uncertainty, Prime remains committed to serving the needs of its policyholders and producers.


New and emerging risks are being realized every day and Prime has always been at the forefront of meeting new risks and perils head-on. If you have any questions or concerns, we are available to help by phone at 800.257.5590 or email at info@primeis.com.

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