Prime operates a claims function that is focused upon the early determination of the factual and legal issues that affect resolution and claims value. Accordingly, Prime aggressively investigates and adjusts claims to the fullest extent practicable, as opposed to passively processing claims. By getting involved with potential claims early, Prime can work for a timely resolution without incurring unnecessary expenses. Maintaining experienced in-house claims personnel to handle claims represents one of Prime’s highest priorities. When necessary, independent adjusting firms and outside independent attorneys are contracted to investigate and coordinate claims management; although, Prime’s objective remains settling most claims in-house to closely control outside expenses.