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        • OVER 700 PRODUCT CLASSES

          Prime Insurance Company offers excess and surplus lines, property and casualty insurance.

          Yes, we cover that.

          Don’t see your product line or class listed? Contact us, we can more than likely work with you and create an insurance policy that fits your needs.

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        • TYPES OF COVERAGE

          • Active Shooter Liability Coverage
          • Aviation
          • Commercial Auto
          • Commercial Liability
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          • Excess Casualty Insurance
          • Garage Liability & Towing
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          • Prime Property & Casualty Insurance Inc.
          • Product Liability
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          • TRU Umbrella Coverage
        • Popular Classes

          • Amusement and Recreation Industry
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GENERAL INQUIRIES

Toll-Free:800.257.5590
Phone:801.304.5500
Fax:877.452.6910
Email:[email protected]

Utah Office

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8722 S. Harrison St. Sandy, UT 84070

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ILLINOIS OFFICE

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1 S. Dearborn St. Suite 800 Chicago, IL 60603

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FLORIDA OFFICE

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700 11th St. South Suite 201 Naples, FL 34102

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Pennsylvania Office

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690 Stockton Drive Suite 100 Exton, PA 19341

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Underwriting

All quotes–new, renewals, revisions, add or delete coverage, questions about your quote or other coverage requirements.

Toll Free:877.243.8181
Phone:801.304.3705
Fax:800.478.9880
Email:[email protected]

Contract & Policy Services

Assistance for most needs. Policy changes, corrections, filings, certificates, questions on binding requirements & forms, such as claims & warranty, applications & down payments

Toll Free:800.257.5590
Phone:801.304.5500
Fax:877.452.6910
Email:[email protected]

Producer Services

Producer agreements & other documentation in order to conduct business.

Toll Free:800.421.8328
Phone:801.304.3726
Fax:800.262.3719
Email:[email protected]

Billing & Finance

Assistance on existing accounts receivable, balances, payments arrangements, and financing.

Toll Free:800.851.3495
Phone:801.304.3725
Fax:800.482.6818
Email:[email protected]

Risk Management

Policy Receipt Forms, Risk Management Compliance, & Release Forms

Toll Free:877.585.2851
Phone:801.304.3724
Fax:877.585.2852
Email:[email protected]

Claims

Report a claim or an incident, loss run requests (via email only).

24 Hour Emergency Claims:877-243-8182
Toll Free:877.585.2849
Phone:801.304.5530
Fax:877.452.6909
Email:[email protected]
Website:www.claimsdirectaccess.com

Loss Runs

Email:[email protected]

Human Resources

Phone:801.304.5500
Email:[email protected]

President's Hotline

The President’s Hotline is open to all. Any questions or issues that cannot be resolved by department.

Email:[email protected]
Phone:801-304-5510

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800.257.5590
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© 2025 Prime Holdings Insurance Services, Inc., all rights reserved | Privacy Policy | Legal Disclaimers

Prime Insurance Company (“PIC”) is an unlicensed excess and surplus lines insurance company domiciled in the State of Illinois and its principal place of business is in Sandy, Utah. Full disclaimer at www.primeis.com/legal.

This communication does not contain any assertion, representation, or statement with respect to the business of insurance or with respect to any person in the conduct of his or her insurance business, that is untrue, deceptive, or misleading, and that is known, or that by the exercise of reasonable care should be known, to be untrue, deceptive, or misleading.

Statements made regarding insurance coverage are for general description purposes only and they do not amend, modify, supplement, or alter any insurance policy in any way, including but not limited to claims purposes, nor do they provide details regarding terms, conditions, coverage, exclusions, or services of any insurance policy. Policy eligibility is subject to underwriting qualifications and approval. Contact PRIME INSURANCE COMPANY for more information.

All information, content, and materials available on this site are for general informational purposes only. This information does not, and is not intended to, constitute legal advice on any particular set of facts or circumstances, and may not constitute the most current legal developments. No user or browser of this site should act or refrain from acting based on the contents of this site without first seeking legal advice from counsel in the appropriate jurisdiction. This website may also contain links to content from third-party web sites which are intended only as a convenience for the user or browser and are not necessarily recommended or endorsed by Prime Holdings Insurance Services, Inc. and its affiliates. All liability with respect to actions taken or not taken based on the contents of this site are hereby expressly disclaimed. The content on this website is provided "as is" and no representations are made that the content is free of errors.

By submitting an application through this site, you acknowledge that certain personal data disclosed as part of the application process is necessary for purposes of evaluating and issuing insurance products to you by the insurer and its affiliates and you hereby consent to the insurer and its insurance affiliates processing such information. You understand that the insurer may share the information disclosed as part of the application process for purposes of evaluating and issuing insurance products and risk management services (including to the producer listed on the application), but that the insurer will not disclose your personal information to unaffiliated advertisers or vendors. You acknowledge that you have the right to withdraw your consent to the insurer's use of your personal data that is deemed by the insurer to be unnecessary for the purposes stated above by notifying us in writing.

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